There are few things more stressful than realizing you entrusted your home to the wrong person, an unprofessional window contractor with whom you are unable to talk nor expect much from. At Renewal by Andersen® of Cape Cod, we understand that fostering great relationships with our customers is important in ensuring the success of our jobs. Here are some tips on how our team manages to do just that, and how you can contribute as well.
Plan, Then Follow the Plan
Set objectives from day one and lay them all out on a realistic timeline. Starting from the in-home consultation session, let your installer know what type of windows you want, where you want them to be installed and what color you want them to be, among other things. Determine when you want the project to commence, and when it’s expected to be done. Once everything is spelled out, stick to the plan as much as possible.
As straightforward as is our process for installing replacement windows from Renewal by Andersen of Cape Cod, we make sure that all the paperwork involved is properly completed, from creating the initial estimates to turning over warranty information. As a homeowner, you should also keep track of how things are progressing, especially when changes to the original plan are made, in which case documentation is useful for keeping both sides accountable when necessary.
Open Communication Lines
Establish the importance of keeping communication lines open right from the start. Know whom to talk to at every stage of the replacement process. Likewise, be available to your installers should any serious concerns arise. Ask for help when you need it and be decisive when the situation calls for it.
Take better care in selecting which window company to work with. Choose reputable experts like our team at Renewal by Andersen of Cape Cod to ensure success with every home improvement project you undertake. Give us a call at (508) 205-1200. We can offer you a free window consultation if you live in Cape Cod, MA.